Refunds & Cancellation Policy

Build Coins purchases · Last updated 4 September 2026

1. What Build Coins are

Build Coins are prepaid credit for services at our gym — class and activity bookings, and gaming-zone sessions. They are not a currency, not transferable between members, and cannot be exchanged for cash.

2. When a purchase is complete

A top-up is complete the moment your payment is authorised and the coins are credited to your wallet. Coins usually appear within seconds and are visible in the BuildGym app under Build Coins.

3. Refunds on completed purchases

Because coins are credited immediately and can be spent immediately, a completed top-up is not refundable once the coins have been used, in whole or in part.

If the coins from a top-up are entirely unused, you may request a refund within 7 days of the payment. Approved refunds are returned to the original payment method within 5–7 business days and the corresponding coins are removed from your wallet.

4. Failed and duplicate payments

If money left your account but the coins did not arrive, do not pay again — contact us with the payment reference. We reconcile against our payment gateway and either credit the coins or refund the amount in full, normally within 3–5 business days.

Duplicate charges for the same top-up are refunded in full, with no deduction, once confirmed.

5. Bookings paid for with coins

Cancelling a class, activity or session that you paid for with coins is governed by the cancellation rules shown at the time of booking. Where a cancellation qualifies for a refund, the coins are returned to your wallet — coins spent on bookings are never refunded as cash.

6. Expiry

Build Coins do not expire while your membership account remains active. Coins are forfeited if an account is closed at your request or terminated for a breach of our Terms.

7. Cancelling a top-up in progress

You can abandon a payment at any point before completing it on the payment page. Nothing is charged and no coins are credited.

8. How to raise a request

Email us at reception@buildgym.in, raise a complaint in the BuildGym app, or speak to reception. Please include your registered mobile number, the payment date and amount, and the payment reference from your bank or from Razorpay.

We acknowledge refund requests within 2 business days and resolve them within 7 business days.

9. Statutory rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or any other applicable Indian law.